Banking Protocol

Financial fraud is escalating rapidly, leading to the devastating loss of life savings for a growing number of victims.

Financial Fraud Action UK was set up to tackle financial fraud on behalf of the UK payments industry, supported by the UK Home Office, Metropolitan Police and National Trading Standards.

Speakeasy was commissioned to create a film raising awareness of the ‘Banking Protocol’, a set of actions for all payments staff to follow if they noticed customer transactions that were unusual or out of character.

Our film captures the experiences of actual fraud victims who lost life savings, alongside interviews with the head of fraud prevention at the Metropolitan Police, bank staff and the head of fraud control at Financial Fraud Action.

Highlighting the increased threat from impersonation and deception scams, the film formed part of the national ‘Take Five to Stop Fraud’ campaign.