The Risk division of Lloyds Banking Group provides effective and efficient risk oversight for all aspects of the group. Its core aims include provide early warnings of risk-related issues – and minimising losses within the bank’s risk appetite.

Speakeasy produces the division’s Customer First TV channel, which aims to unite the 3,000 colleagues working across Risk as one team.

Each episode is fronted by a colleague presenter, and includes interviews and vox pops with colleagues, managers and directors.  Punchy on-screen graphics and visual effects help engage viewers and chapterise the content. The channel centres on the topics that affect colleagues and customers day-to-day.

Themes have including cybercrime, fraud and money laundering. The channel also examines how commercial and retail customers are assessed for risk.

The channel has been a huge hit and attracted around 11,500 views last year.